Tourism & Hospitality
Train for the destination economies of Singapore, Malaysia, Indonesia, and beyond — front-desk excellence, F&B operations, and cultural-tourism guiding.
- Duration
- 40 hours8 weeks · ~5 hrs/week
- Modules
- 6 unitsCapstone included
- Delivery
- VR + OnlineCohort-paced
- Credential
- CertificateIndustry-aligned
Built for real workplaces, not a generic syllabus
Southeast Asia welcomes over 130 million international visitors a year, and the workforce supporting that growth needs more than textbook training. This programme places learners inside VR replicas of hotel lobbies, F&B service floors, heritage sites, and cruise-ship operations — practising guest interactions, service recovery, multilingual communication, and culturally-grounded guiding techniques. Designed in consultation with operators in Singapore, Malaysia, and Indonesia, the curriculum reflects the actual service expectations of the region's premium hospitality brands.
- 01Service excellence fundamentals: empathy, recovery, escalation
- 02Front-of-house operations: check-in, concierge, problem-solving
- 03F&B service: table flow, wine & beverage knowledge, allergens
- 04Cultural tourism guiding: storytelling, pacing, group management
- 05Multilingual guest communication (English / Mandarin / Bahasa)
- 06Capstone: full guest-journey VR simulation
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